It was sad to wake up after the ‘Mashujaa Day’
not a hero and the happy feeling, stack of hay
the ADSL service in Ongata Rongai went bad.
Their landlines were vandalized, so sad.
I don’t like Kenya Power that much to say
but their outages resume within a day.
The Orange customer care sounds mellow
yet turns yellow on the caller saying hello!
Friday 21st no internet, forget it, we hang-out
Saturday 22nd Orange takes a day off, no doubt
Sunday 23rd still no service, Orange the Almighty
Cut the crap! I need to resume work in the city
In Ongata Rongai about 30 use ADSL mostly cybers
because it is fast and economically stable like fibres.
Monday 24th in Rongai it’s usually dust and donkeys
This day was very different with mud and monkeys
No Orange ADSL service, not anymore and if I may
lose customers to competition, with Orange it’s okay!
Tuesday 25th I make a call to Orange technical guys
the customer care are not helping either, emotional sighs
Its true and it’s not the first time since the days of TELKOM
Improvements in technology, not in manpower like SAFARICOM
Wednesday 26th huge business loses yet Orange hasn’t turned green
I personally visit their facility and they make my head spin
Ten cybercafé operators and owners sign a petition to Orange
Seeking some form of compensation, talk of revenge
Yeah nothing much done, these are 8 to 5 apprentices
Bureaucratic culture reveals their ‘blame game orifices’
Thoughtful Thursday all about reflection, taking consolation
in seeking for other new service provider’s information.
No ADSL service for a week now, my bet is to go Fibre-optic
than the conventional WIMAX broadband also fantastic.
I think I have been rigid for long in the Orange comfort zone
For change is good and it’s time to give the dog a bone
If the Orange experience teaches one to be tolerable,
patience pays. I think of Orange as my last date so bearable.
Yet I speak for over 30 who help Orange Kenya make over
Ksh. 200,000 a month. Check the facts whenever sober.
For your information, ADSL service tops in Ongata Rongai,
as well as telephone that rivals no other company, I can’t deny
but technology-wise Fibre-optic is catching up so fast.
We can only count the number of days that Orange will last.
Friday 28th still no internet yet rent and workers need to be paid
The boring fanfare and the Orange circus go on and on unsaid
Today it’s 29th October; I forgot all about internet, a dull Saturday
Your guess is as good as mine, the darkness at dawn, no sun, no ray
There is no landline, no internet and therefore no business
The ‘hyped’ ADSL service not working as Orange goes bananas
Tomorrow it’s the end of October, the day of reckoning
If by the end of this day the ADSL doesn’t work and I get nothing,
then to Orange my dear, t’was nice a date with thee to have
cut my losses, looked for a new suitor, and moved on with love
Hello,
We are in receipt of your post and wish to sincerely apologise for inconviniences that you have been experiencing with your ADSL connection.
Kindly send through your contacts (email and telephone) to externalrelations@orange-tkl.co.ke. This will enable us get in touch with you immediately to get further details on your location so that we can forward the same to the relevant department for immediate action.
Regards,
Angela – Ng’ang’a – Mumo
Chief Corporate Communications Officers
i love your blog, i have it in my rss reader and always like new things coming up from it.